FAQs

Payment

When will my credit card be charged?

Your card will be charged on the day your order ships out of our warehouse. An authorization will be held on your card once you place your order.

My credit card is not processing. Why?

There can be many reasons for a failed credit card transaction. Your card information may have been entered incorrectly, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, contact us using the form here or give us a call at 1.866.9.method, Monday through Friday, 8 AM-6 PM EST.

My coupon code isn't working, what should I do?

If the coupon code you've entered does not work, please check that the code was entered correctly and that your order qualifies for the promotion. Also, be sure to click the apply button on the payment page of the checkout process. Coupons must be applied to your order at checkout to qualify for a promotion; promotional discounts cannot be applied once the order has submitted. If you are still having difficulty, contact us using the form here or give us a call at 1.866.9.method, Monday through Friday, 8 AM-6 PM EST.

What forms of payment do you accept?

We accept all major credit cards like MasterCard, VISA, Discover, and American Express. We also accept PayPal. We do not accept checks or money orders.

How do I update my card information?

Login to your account, then click on "payment methods" to manage your card information.

orders + subscriptions

Do I have to pay sales tax?

Like all mail order companies, we are required by law to charge sales tax in all states where we have a business presence.

Where can I find the status of my order?

Login to your account to access your order details and history. Once in your account, click on "orders" to see the status of your order.

Can I cancel my order?

Please contact us ASAP using the form here or give us a call at 1.866.9.method. We process all orders very quickly once they are submitted, but we'll do our best to cancel an order if possible.

what are the benefits of a subscription?

if you love the way method men keeps you fresh and smelling swell, then subscribing to your favorite products make a lot of sense. you never have to worry about running low, and you save 10% the first time we deliver a fresh fave to your door.

how does a subscription work?

subscribing is simple. when you buy one of our products you can choose subscribe from the drop down menu and decide how often you want it delivered to you. once you are subscribed, we send you a reminder email before we ship to you and charge the card saved to your account profile. by logging into your online account page here, you can easily choose to pause, skip, or cancel your subscription. you can also edit the quantity of your subscription and your shipping address. you must make all changes at least 24 hours before the date your next order is due to ship (the date your shipment is due to occur can also be found on your account page). subscriptions are available for all products except for our collections, but we’re working on that.

how do I cancel or modify my subscription?

the good news about subscriptions is you’re in the driver’s seat. you can easily manage your subscription by logging into your online account page here. from your account page you can choose to pause, skip, or cancel your subscription. you can edit the quantity of your subscription and your shipping address. you must make all changes at least 24 hours before the date your next order is due to ship (the date your shipment is due to occur can also be found on your account page).

Shipping & Returns

How do I change my shipping address?

If you'd like to change the address on an existing order, please contact us ASAP using the form here, or give us a call at 1.866.9.method. We process all orders very quickly once they are submitted, but we'll do our best to change a shipping address if possible. If you'd like to change the shipping address associated with your account, just log-in to your account and click on "addresses" to add a new one.

Where do you ship?

As much as our products would love to travel abroad, we’re only shipping within the United States at this time. Stay tuned for future availability in other countries!

what is your you'll love it promise?

at methodmen.com we don’t really do returns. after all, what would we do with a used bar of soap? if you’re not happy with your product within 30 days of receiving it, simply contact us and we’ll get to work on making things right.

do you offer free shipping?

we offer free ground shipping on all orders over $5!

other

do you offer subscriptions?

unfortunately we’re not offering subscriptions right now, but check back soon.

can I buy method men products at any retail locations?

yes, you can buy most of our products at national retailers like Target, Walgreens and CVS. right now deodorant is available exclusively at methodmen.com. not every retail location sells all of our products, so it’s a good idea to call your local store to make sure they have what you want in stock.

Still need help?

if you can't find an answer to your question, call us at 1.866.9.method or fill out an online form here...